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STUDENT FAQs

Frequently asked questions (FAQs) by students related to the NTCC's response to COVID-19 by are provided below, by topic:


General Questions:

When will my Spring 2020 classes restart?

Spring Break was moved to the week of March 16-20 to allow students and faculty time to respond to the COVID-19 situation and prepare for completing the rest of the semester.  Faculty professional development days will be held on Monday, March 23rd and Tuesday, March 24th to finalize plans for transitioning to distance learning. Classes for all students will restart on Wednesday, March 25th.

What is NTCC doing to prepare for and respond to the COVID-19 situation?

The most important information we can provide to our college family is to heed advice by local, state and national authorities to not travel, not gather in groups, and to wash hands in addition to other CDC precautions. For this reason, the college will transition all Spring 2020 courses to distance learning beginning Wednesday, March 25th. The college is closed to the general public at this time, however all essential college services will be operational through technological means including student services. Only essential personnel are allowed on campuses of NTCC at this time.

Why is NTCC transitioning to distance learning for Spring 2020?

Although there are no confirmed cases of COVID-19 at NTCC at this time (3/22), we are taking steps to decrease gatherings of students and employees on campus as directed by federal and state authorities. As a result of Governor Edwards’ announcement to close all K-12 schools in Louisiana through mid-April, the College has developed a response focused on the overall health and safety of the entire NTCC community. NTCC is committed to your success and wants to give every opportunity to students to complete the semester and continue progres towards academic and career goals.

How will these changes impact upcoming events and dates for the Spring 2020 semester? What about the commencement ceremony?

At this time, all on-campus events are postponed. The difficult decision has been made to postpone spring graduation ceremonies until further notice. We understand and respect the hard work and sacrifices students and families have made to get to this point, and we will honor this achievement at a later date when it is safe to do so. We want to assure our graduates that we will hold commencement in the future as graduation is fundamental to our mission. The updated Spring 2020 academic calendar is available online.

What resources are available to NTCC students to help with the transition to distance learning?

We understand that enrollment in a distance learning course comes with unique experiences and expectations as compared to face-to-face classes. We've prepared the Keep Learning webpage to help you plan for success in an online course format. Know that, though our physical campuses and locations are closed to all but essential college personnel, all vital college services will be operational through technological means including student services. 

What kinds of tutoring options are available to students?

NTCC partners with Smarthinking (powered by Pearson) to provide accessible online tutoring resources. To access Smarthinking, please visit our Tutoring Resources webpage. The Gator Library is also working together with faculty to provide additional support and resources through the library website. Faculty are available to students through remote office hours to discuss any questions or challenges you may have within your courses.

Are the Student Affairs and Financial Aid Offices still open?

Yes, all Student Affairs offices are still available to support students, including Financial Aid. The Student Affairs team is currently working on a communication plan and schedule to support students as they return to coursework on Wednesday, March 25th, so please check back for additional information soon. Until then, know that phone lines and email are still open and a live chat service is under-development.

Is the Learning Commons (Gator Library) still open?

Though the college is closed to the general public at this time, the Learning Commons (Gator Library) is available to you electronically. This includes a live chat service, text messaging, and email. Additionally, the Learning Commons is expanding office hours to evening and weekends. To access these resources, visit the Learning Commons powered by the Gator Library website.

Where can I expect to receive updates from NTCC and my instructors about adjusted plans for the Spring 2020 semester?

First and foremost, you should plan to check your official NTCC email (GatorMail) at least once per day. Most official communication for the college is sent to your GatorMail account. Visit the following webpage to log-in and for set-up information: GatorMail Webpage.

Also, faculty will likely post important updates and communications within Canvas. You may also receive important text messages and phone calls from college officials. Please make sure to update your contact information in LoLA to ensure you receive these important communications. 

I'm concerned about online education because I don't have access to high-speed internet or reliable technology. What should I do?

NTCC is currently evaluating the possibility of extenting WiFi from our current campus locations to students in the campus area. Please check back in the next few days to learn more. Also, several internet providers are offering free high-speed internet in the Northshore region:

If you are lacking access to other technology, please reach out to your instructor to discuss your options. You may also reach out to the Student Affairs office or submit a HelpDesk ticket if you need technical assistance. 

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Transitioning to Distance Learning Courses:

What resources are available to NTCC students to help with the transition to distance learning?

We understand that enrollment in a distance learning course comes with unique experiences and expectations as compared to face-to-face classes. We've prepared the Keep Learning webpage to help you plan for success in an online course format. Know that, though our physical campuses and locations are closed to all but essential college personnel, all vital college services will be operational through technological means including student services. Additional information, including tips for success, are available on the Preparing for Online Courses webpage

What is Canvas and how do I log-in?

Canvas is the electronic learning management system (LMS) our college uses for both online and face-to-face courses. We have prepared step-by-step instructions for access Canvas on the Keep Learning webpage.

What is Respondus LockDown Browser and Monitor?

Respondus LockDown Browser and Monitor is a platform used by NTCC within Canvas for student authentication and online exam integrity purposes. Exams may requires students to use this platform when completing exams. We have prepared instructions and resources related to this platform on the Keep Learning webpage.

What kinds of tutoring options are available to students?

NTCC partners with Smarthinking (powered by Pearson) to provide accessible online tutoring resources. To access Smarthinking, please visit our Tutoring Resources webpage. The Gator Library is also working together with faculty to provide additional support and resources through the library website. Faculty are available to students through remote office hours to discuss any questions or challenges you may have within your courses.

Who can I reach out to at the college for support and resources with being successful as an NTCC student?

In addition to the Steps to Success listed below, NTCC employs Student Success Coaches to help students with topics such as time management, study strategies, and other success resources. To contact a Student Success coach, email successcoach@northshorecollege.edu.

How do I contact my professor?

Contact for the professor of each of your courses is provided in the course published in Canvas. Typically this information is available on the first page of each course but should also be included in the syllabus.

I'm enrolled in a hands-on program (such as welding and practical nursing). Will I be able to come to campus for hands-on instruction? When will I find out more about what distance learning looks like for me?

We continue to receive guidance from regulatory boards providing greater flexibility for students who are required to participate in clinical and skills demonstration. Due to this recent guidance, NTCC will not require students to complete clinical and skills demonstration at this time. In place of clinical, online simulation will be provided, followed by on-campus simulation and training when it is safe to do so. Your instructors will send out communication specific to your courses prior to Wednesday, March 25th. 

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Student Affairs, Financial Aid, & Community Resources

Is the Student Affairs Office and Financial Aid still open?

Yes, all Student Affairs offices are still available to support students, including Financial Aid. The Student Affairs team is currently working on a communication plan and schedule to support students as they return to coursework on Wednesday, March 25th, so please check back for additional information soon. Until then, know that phone lines and email are still open and a live chat service is under-development.

Email contact information, by department, is available below:

What disability services are available to me with the campus closed to the general public?

Students who have questions about disability services can reach out to the ADA coordinator at their campus location. Contact information is available on the Disability Services webpage

What should I do if I need counseling services or support (i.e. mental health, anxiety, etc)?

NTCC provides assessment services to determine student mental health and counseling related needs through our College-wide licensed counselor and then refers students to appropriate community resources as needed. Students who are in need of counseling support may submit a request through the Student Resource/Counseling Support Request Form.

What kinds of community resources are available to me as a student to support me through the COVID-19 situation?

Resources, organized by topic, are provided on the Community Resources for Students webpage.

How 

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Summer / Fall 2020 Enrollment

When will registration open for Summer & Fall 2020?

Registration is set to open during the week of April 6th. Priority registration for veterans and active duty military students will take place on April 6th and April 7th. Registration for all other students will open on Wednesday, April 8st. Please note that due to the COVID-19 situation, these dates are subject to change. Registration dates are posted on the Academic Calendar webpage.

Where can I see a list of courses available for Summer / Fall 2020?

Course sections are currently being built by the Student Affairs Office and will be available as soon as possible. You can view course sections on the Register for Course webpage

How can I speak with an advisor about Summer / Fall 2020 courses?

All currently enrolled NTCC students are assigned a faculty advisor. Your assigned faculty advisor is listed in LoLA. Learn more, including how to locate your assigned faculty advisor, on the Academic Advising webpage. Each fall and spring semester, the college hosts "Advising Week" to facilitate student and faculty advisor communication. Advising Week this semester will be held remotely and plans for this are currently under development. Please check the Advising Week webpage in the near future for additional information. 

If you are a new student who is not currently enrolled at NTCC, you will receive initial information through the Student Affairs office via the Admissions webpage and New Student Orientation

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Adult Education, HiSET, WorkReadyU, & ESL

What if Adult Ed students do not have a computer or the internet?

This is a serious concern for all of our staff given the reality of the digital divides, and the challenges for rural areas. Please email your instructor if you need assistance. 

Are paper-based assignments available for students that do not have access to the internet?

The Adult Education leadership team has considered and discussed these possibilities. However, Khan Academy is freely accessible through Smart phones, and many of our students have Smart phones. The paper and pencil option would require individuals to use additional technology such as scanners or pdf-based technology or would increase their exposure to other individuals on campuses if submitted for scoring and review.

Can Adult Ed students use the Essential Ed. Apps already downloaded to their Smart phones?

The issue with moving forward with Essential Ed. Apps is the breadth of material will limit students learning as it is level based. Khan Academy covers material that ranges from elementary to collegiate level.

How long will the distance learning format last?

We anticipate that the distance learning format may last until the end of the Spring semester. This may affect the type of graduation event that we hold as well.  We recognize that many institutions and programs are facing similar questions and challenges.

Visit the Adult Education webpage or email adultedinfo@northshorecollege.edu for additional information. 

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Workforce Training (Non-Credit)

Are all noncredit courses postponed until further notice?

As of now, all face-to-face noncredit training is postponed until it is deemed safe to return to normal.

What are some online noncredit opportunities available now?

NTCC has a robust online training program available for people interested in learning a variety of subjects:

  • Instructor Led Courses (ILC): http://www.ed2go.com/ntc
    • Lifelong Learning courses are affordable, fun, fast, convenient, easy to use, and lead by an expert instructor. New sessions start monthly and are in six week formats with lessons released on Wednesday and Friday of each week.
    • Comprehensive online course in a convenient six-week format
    • Expert instructors lead each course
    • Engaging student discussion areas
    • New sessions starting monthly
    • Confirmation of completion awarded with passing score
  • Career Training Programs (CTP): https://careertraining.ed2go.com/northshore/
    • Our Career Training Programs are designed by a team of professionals from each respective field, who work to provide the student with effective web-based learning experiences.
    • Learn in-demand skills recognized by employers.
    • Many courses prepare student for a national certification
    • Start anytime - work at your own pace and complete in 3 to 6 months and up to a year
    • Textbooks and learning materials are included
    • Support offered via phone, email, or live chat 7 days a week
    • Expert instructor assistance provided
    • Career Counselors are provided
Who do we contact for more information?

Bridget LaBorde: Business and Industry Solutions Director (985-545-1667) bridgetlaborde@northshorecollege.edu. Visit the Workforce Training webpage for additional information. 

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Testing Services

Can I complete an Accuplacer assessment on campus?

Due to the campus closure to the general public, we are unable to offer the Accuplacer Exam at this time. We are working on an alternative solution that will be announced at a future date.

Is Testing Services open for testing?

All testing offerings (CLEP, HiSET, PRAXIS, etc.) are postponed until further notice.  We will begin testing again when it is deemed safe to return to campus.

If I had already signed up for a test, are refunds available?

Testing Candidates must inquire with the testing vendor to inquire about refunds and or rescheduling exams with the exception of proctoring. For proctoring only. Testing Center fees are non-refundable. Proctored exams can be rescheduled by contacting testingservices@northshorecollege.edu.

Visit the Testing Services webpage for additional information. 

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Technology Resources & Support

I'm experiencing difficulties with technology access offered through NTCC. Where can I go to receive support? 

Visit the Technology Support webpage for resources and to access the HelpDesk.  

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Job Resources

I'm looking for resources to help with finding a job. How can NTCC help me?

Yes! Our Career Services webpage offers several resources and services to assist you. Be sure to our GATOR Careers webpage to learn about available job opportunities shared with the college community. Also, our Career Coach webpage offers helpful resources including a career assessment, a career browse and information about careers connected to programs of study at NTCC.

Other available resources:

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